MRP Shipping and Return Polices.

Policies


Freight Damage

This policy pertains to products shipped by MRP and damaged in transit. Please contact  MRP @ 708-597-4222 to obtain an RMA.

  • MRP is not responsible for damages incurred in transit; the shipping carrier is responsible.
  • Damage claims must be reported to MRP immediately upon receipt of the damaged product. Product must remain in original packaging at the site until the carrier can inspect the product. Failure to do so will void MRP`s recovery rights and may result in charges to the customer.
  • Customer may place a new order while the carrier is investigating the damage claim.

Warranties

All parts that ship from MRP carry a 90 day warranty. Refurbished equipment (printers, terminals, tape drives, etc.) carry a 30 day warranty. New equipment is covered by the manufacturers warranty.

Warranty Returns

What separates us as a solution provider from others in the commodity business is when you have a problem with a product you received, we have a helpful and knowledgeable staff that can help resolve your problem as quickly as possible. Many times we can resolve a problem with a simple call to one of our engineers while you are still on-site. This level of support assist you in reduce resolution time and travel, 

In order to make the Return process flow as smoothly as possible, please follow the steps below:

  • Please call 708-597-4222 if you suspect a problem with the product you received from us. We require that this is done while you are on site so our factory trained engineers can verify the fault. Once it is verified that the product is faulty, you will be issued a RMA #. RMA#'s will not be issued if you do not have access to the product.
  • If the product is DOA, we will ship you a replacement product on our account by the same method as your original order. If you require the product shipped by a different method, it will be at your expense.
  • We may deduct replacement shipping charges incurred by MRP from the credit should the DOA part test good.
  • Please write the RMA # on the package so we can identify the product being returned in order to process your return.
  • Please return the product to our Alsip Facility for processing. (3821 W 127th Place, Alsip IL, 60803)
  • Returns need to be received within 14 days from the date the RMA was issued or credit will not be issued.
  • Returns need to be packaged well enough to prevent damage to product.
  • Good parts being returned because they are not needed or were ordered in error are subject to a 25% restock fee or a $ 35 minimum charge.**
  • RMA#'s will not be issued for good part returns after 14 days from the date of shipment.
** Supplies, thermal printheads and manuals are not eligible for return

Unused Part Return for Credit

This policy pertains to the return of good, unused parts to MRP. Before returning parts, please contact MRP at 708-597-4222 to obtain a RMA #. Consumables, special orders and manuals are not eligible for return.

  • Products returned for credit must be received within 30 days of original ship date.
  • Customer is responsible for all freight charges.
  • Products must be returned in the original sealed packaging.
  • A 25 % restock fee will be assessed on all returns.

No credit will be issued if:

  • Product is damaged in transit
  • Part is received after 30 days from original ship date
  • Part is received with an invalid RMA #
  • Part has been tampered with

Parts for which no credit will be issued will be returned to the customer or disposed of at MRP.

Warranty Credit

What separates us from others in our business is when you have a problem with a product you received, we have a helpful and knowledgeable staff that can help resolve your problem as quickly as possible. Many times we can resolve a problem with a simple call to one of our engineers while you are still on-site.

In order to make the Return process flow as smoothly as possible, please follow the steps below:

  • Please call 708-597-4222 if you suspect a problem with the product you received from us. We require that this is done while you are on site so our factory trained engineers can verify the fault. Once it is verified that the product is faulty, you will be issued a RMA #. RMA#`s will not be issued if you do not have access to the product.
  • If the product is DOA, we will ship you a replacement product on our account by the same method as your original order. You will be billed for the warranty replacement and credit will be issued once the DOA part is received and verified. If you require the product shipped by a different method, it will be at your expense.
  • We may deduct replacement shipping charges incurred by MRP from the credit should the DOA part test good.
  • Please write the RMA # on the package so we can identify the product being returned in order to process your return.
  • Please return the product to our Alsip Facility for processing.
  • Returns need to be received within 14 days from the date the RMA was issued or credit will not be issued.
  • Returns need to be packaged well enough to prevent damage to product.